Frequently Asked Questions

How do I track my package?
  • Once your order is placed, you will receive a confirmation email with next steps.
  • As soon as your package is shipped (usually within 2 - 5 business days), you will receive another email with tracking information. 
Can I cancel my order after I've made a purchase on the website?

You can.
We offer immediate order cancellations up to a limit of 24 hours or shipping has been initiated, whichever comes first. If you change your mind within that time - send us a message and we'll cancel and refund you in full.

What types of Payment do you accept?

All Standard Payments.
We accept all Payments by Visa, Mastercard, and American Express. PayPal is also accepted. 

What are your shipping options? 
  • LOL Slimes offers United States Post Office First Class, Priority Mail, and International. DHL Express and UPS.
  • Priority Mail usually takes 2 - 4 business days (Monday - Friday).
  • This timeframe starts AFTER payment and packaging has been processed.
What is your return policy?

Due to the nature of slime, we are unable to accept returns or exchanges. In rare cases where items arrive broken or severely damaged in shipping, we will replace those items or resend a new package. Please note: slime may naturally become sticky, stiff, or shrink over time — this is normal and not considered a defect. Please see our "Slime Care" page for the best ways to preserve slime.